Shipping policy
At CryoSnap, we're committed to getting your phone cooling unit to you as quickly and safely as possible. Please read the details below so you know what to expect.
Processing Time:
- Orders are typically processed within 1-3 business days
- Business days are Monday through Friday, excluding public holidays
- You will receive an email confirmation once your order has been shipped.
Shipping Times:
| Shipping Method | Estimated Delivery | Notes |
| Standard Shipping | 10-25 business days | Most orders ship from overseas suppliers. |
| Expedited Shipping | 5-12 business days | Additional cost may apply |
| Local/ Express ( if available) | 2-5 business days | Limited to select regions. |
Please Note: Delivery times are estimates and may vary due to customs processing, carrier delays, or unforeseen circumstances.
Shipping Costs
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- We occasionally offer free standard shipping promotions-- check out our homepage or marketing emails for details.
Order Tracking:
- Once your order ships, you will receive a tracking number via email.
- Use the tracking number follow your package until it arrives at your door.
Customs, Duties, and Taxes:
- international orders may be subject to customs fees, import duties, or taxes.
- Buyers are responsible for paying any customs charges imposed by their country.
- CryoSnap is not responsible for delays caused by customs inspections.
Lost or Damaged Packages:
- If your package is lost or damaged in transit, please contact us within 14 days of the estimated delivery date:
- Email support@cryosnap.store.
- We may request photo proof of damaged or delivery confirmation before issuing a replacement or refund.
Contact Us:
Questions about shipping? Our support team is happy to help:
- Email: support@cryosnap.store
- Website: https://cryosnap.store
We typically respond within 24-28 hours.